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FQA Manager – Babel Montreal

Job Purpose :

Work with the FQA Director, local Managers and Sales team to support growth of the department, both locally and internationally.
• Support team and make decisions to insure successful project delivery within budget, timeframe and quality scopes.
• Developing and managing successful relationships with Babel clients at senior, manager and director levels.
• Managing, leading, motivating, coaching and training local FQA Project Managers & the CQA Manager.
• Personally inspire the local team to attain higher goals and grow the department.
• Embody and transmit Keywords Studios, KWS Montreal and Babel Montreal core values.
• Improve and develop services within Babel Montreal and the Keywords universe.
Key Responsibilities and Activities

• Proactively solve issues with the FQA Project Managers and the CQA Manager, before they impact projects.
• Track client relations and macro-project progress in conjunction with the PMs.
• With the help of the PMs and Leads, create and implement any process changes/improvements accordingly.
• Hold regular status meetings, focused on active departmental improvements, with the PM team.
• Manage, lead and motivate local FQA & CQA PMs and Managers.

• Empower staff as much as possible.
• Take charge of the professional development of the FQA PMs & CQA Manager.
• With the help of the other FQA PMs, mentor and train new FQA PMs & CQA Manager.
• Instill a training, coaching and growth mentality within the department.
• Provide monthly positive and constructive performance feedback to FQA PMs & CQA Manager.
• Provide quarterly evaluation feedback to FQA PMs & CQA Manager, or more frequently as needed.
• Provide both positive recognition and warnings appropriately.
• In conjunction with talent development, help identify areas where training material may need improvements.

• Develop and foster lasting relationships with senior client personnel.
• Manage and lead client interactions and meetings.
• Responsible for top-tier client account management affecting local operations.
• Participate in and lead proposal efforts where necessary.
o Delegate proposal efforts where appropriate.
• Set and manage client expectations appropriately.
o Be able to find solutions to client requests when possible.
o Be able to decline client requests in an appropriate manner when necessary.
• Communicate effectively with clients to identify needs and evaluate alternative business solutions.
• Cross-sell services to clients where possible and appropriate.
• Continually seek opportunities to increase customer satisfaction and deepen client relationships, and encourage and grow own team to do the same.

• Track and manage project and clients macro KPIs.
• Track and manage local team and department KPIs.
• Provide relevant and thorough briefings to Director, PMs and Leads.
• Help and manage the creation and design of templates used by the global department.
• Manage macro resources planning, recruitment and training in partnership with the Production Support department.
• Report client and macro project statuses and information to director and management team on a regular basis.
• Communicate employee warnings and actions taken to Human Resources.
• Manage most daily communications, like email.

• Review the local team’s variances and issues with Director and local Managers and manage their resolution.
• Primary escalation point of contact for internal queries raised by or for the local FQA PMs & CQA Manager.
• Resolve conflicts/issues and escalate to others as appropriate, including IT related issues and help tickets.

• Unless within training or coaching measures or in critical delivery situations, the FQAM should not perform any tasks normally handled by a FQA PM, CQA Manager, Lead, Senior or Tester.

• In addition to the above, the employee is expected to complete any other tasks deemed necessary.

• Knowledge of a project cycle and a games’ development process.
• Knowledge of Functionality QA and Certification testing services and processes.
• Understanding of all video game business services and processes.
• Understanding of various business and management concepts.
• Understanding of change management and continuous improvements protocols

• Very strong emotional intelligence and awareness.
• Ability to understand one-self, others, and act accordingly for the attainment of set goals.
• Excellent written, verbal and non-verbal communication skills.
• Strong leadership skills and decision making abilities.
• Capacity to delegate effectively, including decision making where appropriate.
• Accountable and responsible.
• Agile, flexible and able to instill change.
• Skillful in conflict management and giving of constructive feedback.
• Results driven and able to lead a team to success.
• Encourages others to keep a high standard of quantity and quality outputs and leads by example.
• Honest & open communication, speaks up in meetings, shares opinions.
• Understands and is able to meet deadlines.
• Self-motivated, innovative and analytical with strong attention to detail and accuracy.
• Client-facing and negotiation skills.
• Ability to work effectively and decisively under pressure.
• Ability to handle multiple projects and multiple project types concurrently.
• Highly organized with the ability to prioritize tasks.
• Ability to prepare, interpret, and effectively utilize management information reports.
• Ability to analyze difficult and politically sensitive problems, and recommend and implement effective solutions.

• Relevant experience in a Management or similar role in the Video Games or related industry.
• Bachelor degree or equivalent experience.
• Experience in an Account Management or sales-oriented role.
• Formal Project Management techniques or training (PMP, Agile, Scrum, etc.).
• IT literate.
• Bilingual – French and English

• Familiarity with defect tracking tools, workflows, test case management tools, agile tools, and project tools, such as JIRA, Confluence, Spira, TestTrack, DevTrack, and DevTest.
• Advanced skills with MS Excel, Word and PowerPoint.
• Experience working within MS Office in general.

Apply now!
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Getting around Montreal

Bixi, Montreal’s public bike system.

STM, Montreal’s public transport system equipped with 4 subway lines, over 186 bus routes and 23 night routes.

Montreal also offers more than 350 km of bike paths in the city. The building we are located in has indoor bike storage.

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