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Phone Support Agent

The telephone was invented long before the Internet and is still preferred by some people. It does not mean they are archaic, but that they prefer to hear someone’s instructions instead of reading them. This is what motivates phone support agents: real human contact. Using a variety of phone software, phone support agents provide friendly and efficient support to customers. They identify issues by gathering information from customers and escalate new ones to the developers.

WHAT THEY DO:

  • Answer clients’ questions and inquiries (Inbound/Outbound calls)
  • Report issues to the developers

WHAT IS NEEDED TO BECOME A PHONE SUPPORT AGENT?

  • Excellent interpersonal skills (enthusiastic and polite)
  • Excellent linguistics skills
  • Good knowledge of the local culture and expressions
  • Be able to maintain a pleasant and businesslike tone in every situation
  • Be patient, attentive and positive
Apply now!
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Getting around Montreal

Bixi, Montreal’s public bike system.

STM, Montreal’s public transport system equipped with 4 subway lines, over 186 bus routes and 23 night routes.

Montreal also offers more than 350 km of bike paths in the city. The building we are located in has indoor bike storage.

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